VXML Solutions

Click to Play What kind of applications are people asking to have built? What communication channels are of most interest? voice? web? SMS? IM? At Call Center World 2010 in Berlin, host Dan York interviewed Marc Ollh?user, Co-Founder and Product Manager at Excelsis, a Voxeo partner, to learn more about what kind of apps customers [...]

// Over the next bit I’m going to profile a number of different Unified Self-Service examples to show how multi-channel communication can help connect people with the information they want using the communication channel of their choice. The first example I’ll mention is the “opensenate” project that independent developer Mark Headd launched back in June [...]