We are proud to feature Radish Systems on this week’s Tropo Customer Spotlight. I sat down with Theresa Szczurek and Dick Davis to discuss their ChoiceView platform and how they are using Tropo.

Choice View from Radish Systems is a giant step forward in enhancing traditional voice-powered IVR calls. In fact, they may have coined the term “Visual IVR” because you can now see and interact with the IVR call flow from your smart phone. ChoiceView is available today and runs on iPhone and Android-powered devices.

In addition to automated Visual IVR calls, customer service and support agents can interact with callers live during the call and even push web pages or order forms to the device while the caller is on the phone call. Here is a video of a call center agent upselling Theresa on a larger bouquet of flowers.

Radish Systems also discusses their new REST API in the works that will allow any voice-powered Tropo application to add a ChoiceView Visual IVR dimension to their existing IVR application to help drive customer interaction costs down while improving customer experience and increasing revenues! Sounds like a win-win-win for everyone involved.

To learn more about ChoiceView from Radish Systems, visit their website at http://radishsystems.com.

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