Speaker: Dan York, Director of Conversations, Voxeo Corporation

Dan York

Abstract: By 2014, Gartner Research estimates that social networking services will replace email as the primary communications vehicle for 20 percent of business users – and for many people this is already the case. As you connect to customers in social channels, a key question is – how can you scale that communication? If you have only a few people monitoring Twitter, what do you do when they go home? As you successfully interact with people on Twitter, how do you handle the growth?

Do you hire a whole new group of people to “tweet”? Or do you look at how appropriate forms of automation can help you scale your interaction?

Join Voxeo’s Director of Conversations, Dan York, in this free Developer Jam Session to explore how Voxeo’s tools and platforms can help you scale your usage of social channels. You will learn how to monitor twitter account and take action on incoming messages or mentions. You will see how to send urgent notifications via SMS or voice based on certain keywords that appear in tweets. You will learn how you can craft appropriate automatic responses based on what customers send via Twitter. You’ll see how an automated app can assist the person monitoring a Twitter account in collecting information to provide a response. And… you will see how all the social interaction can be tied into the same analytics and application you use for other interaction channels like voice, SMS, IM, and mobile web. Plus you will get a view of how these services can be extended to other social services like facebook.

Register today for this Jam Session.

Date: November 30, 2010

Time: 8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European

Originally from Voxeo Blogs