HealthcarewebinarAre you with a healthcare organization looking to find better ways to communicate with your patients? Would you like to provide a better user experience to keep your patients choosing to come back to you? Would you like to learn what are some of the ways newer tools can help with inbound and outbound communication to your patients?

If so, please join us for a free webinar sponsored by Speech Technology Magazine on:

THURSDAY, FEBRUARY 10, 2011

2:00pm US Eastern, 11:00am US Pacific

Voxeo’s Chris Matthieu will be among the three presenters discussing how you can:

  • Implement effective targeted wellness campaigns in inbound and outbound customer communication channels.
  • Use customer information and real-time business rules engines to personalize healthcare interactions with customers.
  • Create a multichannel self-service strategy that incorporates automated voice interactions, Twitter, SMS, and IM platforms to drive efficiencies and improve the customer experience.
  • Roll out mobile applications for adherence and wellness program activity tracking and outreach, and mobile patient monitoring.
  • Utilize business intelligence reporting in the IVR to help create the best caller experience.

Chris brings a great depth of experience to this session, having joined Voxeo after over 8 years in healthcare IT, most recently as the Director of eBusiness Technologies working for the CIO of Blue Cross / Blue Shield of Arizona.

You can register now to join the session live on Thursday. If you can’t attend live, registering will also get you access to the recording of the session.

Originally from Voxeo Blogs