Google Chrome.jpgDo you want to learn how you can use outbound communication to build stronger relationships with your customers? Would you like to hear actual customer use cases of outbound communication? As your customers move into multi-channel communication across voice, SMS, IM and more, would you like how to use all those channels for outbound interaction as well?

You can learn about all of this and much more on a free webinar sponsored by Speech Technology Magazine on:

THURSDAY, JANUARY 27th, 2011
11:00am US Eastern, 8:00am US Pacific

You can register for free and either join the call live – or listen to the archive later if you can’t attend.

I (Dan York) will be on the panel along with industry analyst Daniel Hong and peers from CSG, VoltDelta and Nuance Communications. We’ll be covering topics including:

  • Connect the dots between your outbound and inbound communications to reduce operational costs while boosting customer satisfaction
  • Utilize Proactive Outbound Messaging to maximize contact center resources and enhance the customer experience
  • Engage your customers with relevant communication across multiple channels
  • Develop an effective outbound campaign that supports multi-channel interactions
  • Execute a multi-channel outbound campaign interacting with customers in the medium they prefer: voice, SMS, social or more
  • Develop a robust permission-based proactive communication strategy.

We’ll end with a Q&A session and it should be an interesting and educational event.

Here at Voxeo, we are a huge provider of outbound communication services, ranging from everything from standard “notification” systems to two-way speech-enabled interactions to multi-channel confirmation systems… and everything in between. You can learn more in our whitepaper whitepaper “The Ins and Outs of Outbound IVR“:

Datamonitor predicts the market for hosted Outbound Interactive Voice Response (IVR) services in North America alone will more than double from an estimated $213 million in 2008 to $524 million by 2013. Outbound IVR offers companies the ability to provide proactive customer service, deliver important notifications, expedite collections and more. In order to put the advantages of Outbound IVR to work for you, it is important to understand the intricacies of successful outbound calling, how it differs from your Inbound IVR solutions, and the importance of delivering a cohesive customer experience. This whitepaper will explore the business case for Outbound IVR and the critical success factors you need to know about before getting started.

You can also download a free version of Prophecy or signup for a free account in our hosted cloud to try out outbound notification yourself.

Please feel free to contact us if you have questions about how we can help you get started with outbound IVR. And please do join the webinar tomorrow to learn more!

Originally from Voxeo Blogs