Jam Session – April 7, 2011 – Social CRM and Building Apps to Monitor Social Channels
Two thirds of today’s Internet users actively engage with social networks such as Twitter or Facebook. They use it mainly for personal communication, but often share feedback and thoughts about product or service experiences. Companies need to contribute to this conversation to protect their brands, enhance customer service or provide proactive customer care. They are or will soon be faced both with a staffing problem and the technical challenge of having to integrate with their more traditional customer interaction channels.
Learn how Voxeo can help you automate communication over social channels and bridge the gap between social networks and traditional channels such as IVR or direct agent interaction.
Date: Thursday, April 7, 2011
Time: 8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European.
Speakers:
Tobias Goebel, Senior Sales Engineer, Voxeo Corporation
Originally from Voxeo Blogs
Leave a Reply