We often get a common request to create a “whisper” dialog, where an inbound call is transferred to a second contact, and that contact has the option to decline the call or accept it. While our transfer doesn’t have that level of functionality, there is a relatively straightforward method using a conference to mimic it. [...]
We often get a common request to create a “whisper” dialog, where an inbound call is transferred to a second contact, and that contact has the option to decline the call or accept it. While our transfer doesn’t have that level of functionality, there is a relatively straightforward method using a conference to mimic it. [...]
“Flip the Funnel: How to Use Existing Customers to Gain New Ones,” is the third book from Jospeh Jaffe. In the book, Jaffe challenges the reader to flip everything they know – focusing on customer retention to the point where it becomes the new acquisition. In other words, Jaffe proposes that an intense focus on [...]
We often get a common request to create a “whisper” dialog, where an inbound call is transferred to a second contact, and that contact has the option to decline the call or accept it. While our transfer doesn’t have that level of functionality, there is a relatively straightforward method using a conference to mimic it. [...]
We often get a common request to create a “whisper” dialog, where an inbound call is transferred to a second contact, and that contact has the option to decline the call or accept it. While our transfer doesn’t have that level of functionality, there is a relatively straightforward method using a conference to mimic it. [...]
We often get a common request to create a “whisper” dialog, where an inbound call is transferred to a second contact, and that contact has the option to decline the call or accept it. While our transfer doesn’t have that level of functionality, there is a relatively straightforward method using a conference to mimic it. [...]
We often get a common request to create a “whisper” dialog, where an inbound call is transferred to a second contact, and that contact has the option to decline the call or accept it. While our transfer doesn’t have that level of functionality, there is a relatively straightforward method using a conference to mimic it. [...]
“Flip the Funnel: How to Use Existing Customers to Gain New Ones,” is the third book from Jospeh Jaffe. In the book, Jaffe challenges the reader to flip everything they know – focusing on customer retention to the point where it becomes the new acquisition. In other words, Jaffe proposes that an intense focus on [...]
Really excited to launch a new OpenGov project in Philadelphia – Phind It For Me. The service is built on PHLAPI and the point data sets it houses. As such, one could understand why I’d be interested in enhancing the data sets currently in PHLAPI. I’m really excited about this project – source code available [...]
TweetWe are very pleased to see today that the W3C has published CCXML (Call Control XML) as a formal “Recommendation“. Within the W3C standards process, this is the the highest level that a standard can attain and is the result of a great amount of work by a great number of people over many years. [...]
