VXML Solutions

News and Comments from Around the Web

Entries Tagged ‘Agent’

User Agent Sniffing for Multi-Channel Apps

Several months ago, voice platform company Voxeo announced an exciting addition to its industry leading VoiceXML platform – the ability to repurpose existing VoiceXML applications and turn them into instant messaging (IM) applications and text messaging (SMS) applications. And while I’ve had several opportunities to expound on the importance of this announcement, I have not [...]

Convergys Thought Leadership Speaker Series: Speech Technologies Have Enormous Potential to Greatly Improve Automated Self-Service and Agent-Assisted Customer Service. Now What?

…User Interfaces. — Convergys’ Yuschik also moderates a conference session on "Video and Speech," which discusses how to harness video in VXML to quickly create rich voice and video applications, as well as how to author multimodal applications. Convergys Senior Consultant Sunil … Originally from TMCnet.com RSS Service: vxml