On the Speech Technology Blog yesterday, an article popped up entitled “Offbeat Clients Need IVR Too.” The author, Allison Smith, is a well-known IVR voice, and she discussed some of her more interesting IVR voice-over projects. An example: I voiced an entire IVR system for a dog (“If you are one of Scout’s friends from [...]
Social media analysis is a huge growth area right now, as brands start to graduate from the days where merely having a presence was enough, to actively seeking ways to measure and monitor their social media activity. Consumers, similarly, may want an easy way to find and interpret social media data. I met Lance R. [...]
An informed and engaged customer is the best kind of customer. Are you proactively communicating with your customers? Join Ovum, MicroAutomation and Voxeo for our upcoming webinar “Turning Customer Service Inside Out with Proactive Customer Engagement” on Wednesday, May 9th, 2012 at 1 PM Eastern. We will share proven best practices and examples of how [...]
Tobias has updated the VoiceObjects Developer Portal this morning with a quick how-to on using VoiceObjects to place outbound calls and detect when answering machines are reached, as well as how to set up a branch to account for leaving a recorded message versus starting your interactive outbound dialog. Check out these outbound calling best [...]
Voxeo is participating in the Downtown Orlando IOA Corporate 5K again this year, and we’ve signed up 27 Voxeons who are ready to make the five-kilometer trek around downtown on Thursday, April 12. (With all the great perks we enjoy around here like catered lunches every Friday, unlimited snacks and a barista station, activities that [...]
All customers have been notified that as of March 31, 2012, Voxeo has stopped supporting Prophecy 8 as a hosted offering – no further fixes or features will be created. Any remaining hosted apps using Prophecy 8 will be force-migrated to Prophecy 11 in the near future. If a customer needs to remain on Prophecy [...]
Social media analysis is a huge growth area right now, as brands start to graduate from the days where merely having a presence was enough, to actively seeking ways to measure and monitor their social media activity. Consumers, similarly, may want an easy way to find and interpret social media data. I met Lance R. [...]
Tropo includes an “ask” method, which allows you to ask a question and wait for a response. On a voice call, the user is actually on the phone and typically responds quickly; with SMS, they might receive your text with the question but wait to respond until they have the free time. If your ask [...]
Today, Voxeo is excited to announce that we’re enabling our customers to take the mobile experience one step further, by bringing location-based services (LBS) to the Voxeo cloud. LBS makes it easier, safer and more convenient than ever before for mobile customers to access information and services with no need to download an app. Voxeo’s [...]
Are you interested in improving self-service effectiveness, customer experience and return on investment for contact centers? Join Interactions, Opus Research, Hyatt and TMCNet for this upcoming webinar – “How IVR is Reshaping Revenue Generating Contact Centers” – on April 25th, 2012 at 2pm Eastern, 11am Pacific time. This webinar will discuss ways to improve sales efficiency, [...]
