Voxeo’s 10th floor co-working space is home to a number of innovative startups, including Row Sham Bow, a game studio founded last year by a group of industry veterans who are on a mission to create direct-to-consumer games that are compelling, easy to play and downright fun, regardless of platform or technology. Their first game [...]
On the VoiceObjects Developer Portal, Stefan has taken a look at role-scoping in VO for non-developers and how it can support key IT processes for enterprises – including the provision of read-only roles for QA, analysis or user management, the ability to set up departmental access rules and more. For more info, check out the [...]
Anyone who has ever been to SXSW Interactive will agree that it’s pretty much the Super Bowl of tech. It’s the biggest tech event of the year and for 5 days Austin Texas became the mecca of innovation and buzz in a world traditionally dominated by Silicon Valley. This year Tropo partnered with Viadeo, Live-U [...]
Pavel Růžička recently shared this SlideShare presentation that may be useful for developers upgrading their media platform to use SIP but who would rather see the old number format instead of the SIP ANI. The necessary steps to parse the SIP URI are as follows: Verify it is in SIP form; Remove the SIP prefix; [...]
Featuring Voxeo, T-Mobile and Frost & Sullivan Principal Analyst, Joe Outlaw Providing a world-class customer experience is critical to building loyalty, but many companies struggle to do so without eroding profits. Add to the equation a society of mobile, always connected customer and the proliferation of communication channels. The ability to balance great service with [...]
Providing best-in-class IVR technology is a science, but deciding on the right messages and voice for your new IVR system is more of an art. After you’ve customized your IVR script with the right message, the next step you should take is to give your system a distinct voice that will resonate with your customers [...]
On March 8th, 2012, Voxeo is implementing some configuration changes to the hosted Prophecy 11 staging environment related to ASR, which will affect those who currently use Prophecy ASR for voice recognition. First, we’re making Voxeo Premium ASR, our premium speech engine with increased ASR accuracy, the default speech recognition engine. The previous default – [...]
Founded in 1991 by the lead architect of IBM’s CallPath product, MicroAutomation designs, develops and deploys contact center solutions for commercial, government and E911 customers. MicroAutomation focuses on solutions that enhance the customer experience, leading to increased customer satisfaction and retention, improved efficiency and demonstrable ROI. Through continuous testing and optimization in its state-of-the-art lab, [...]
Voxeo is proud to announce today that we’re bringing Level 1 PCI-compliance capabilities to multiple data centers in the United States and Europe for hosted applications that are built in line with PCI compliance best practices. Now, for compliant applications on the Voxeo hosted cloud, merchants, banks and callers using automated-self service systems can rest [...]
Every March, thousands of techies from all over the world descend on Austin, Texas for the South by Southwest Interactive (SXSWi) conference. Tropo has partnered with Newspepper, The NextWeb and @TheStartupBus others to bring you StartupBus.tv. This year, 10 buses are leaving from all over the USA. StartupBus.tv will be broadcasting daily live shows [...]
