Over at the Voxeo Developer’s Corner blog, I’ve posted an article and sample code that shows how to add reporting to your IM bots with Google Analytics. Using [Google's] mobile support, you can now add Google Analytics to your IM bots. Any time someone sends a message to your bot, the interaction will be sent [...]
Continuing the series of questions coming out of our webinar, “Best Practices in Deploying Communication Applications: Cloud vs On-Premises vs Hybrid“, let’s ask the question: #6 What kind of real-time analytics and linkage to business intelligence solutions are possible? When you are evaluating cloud solutions, it’s not enough just to have a cloud platform run [...]
As I mentioned last week, I was part of a webinar panel on Wednesday looking at questions like: Would you like to learn how to use analytics and business intelligence to create a better experience for your customers? As you move into multi-channel communication across voice, SMS, IM and more, would you like to have [...]
Would you like to learn how to use analytics and business intelligence to create a better experience for your customers? As you move into multi-channel communication across voice, SMS, IM and more, would you like to have your analytics work across all those channels? You can learn about all of this and much more on [...]
February 5th 2010, Barcelona, Madrid – Spain. In today’s challenging customer contact centre environment, customer service representatives spend the majority of their time dealing with complex and time-consuming calls. So it is ever more critical that they handle these calls according to corporate guidelines. In addition, contact centres across many sectors are dealing with increased [...]
