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Entries Tagged ‘Automated’

Research and Markets: Cost Factor Challenging the Use of Automated Speech Technologies in Customer Self-service Applications

…did discover an overall feeling that, while custom developed applications are widely viewed as extremely pricy, the standardization on VoiceXML (VXML) tools has brought costs down over the past 18 months. "Systems integration houses with speech practices and speech-focused consultancies … Originally from TMCnet.com

More robust automated test scripts: wraparound mode

Lately, I have been involved in the development of a new reusable VoiceXML dialog module. The module is invoked via a <subdialog> call with a number of parameters, one of which having an impact on the order of the questions asked by the module. Writing automated test scripts for such parameterized applications or modules is [...]

Research and Markets: Cost Factor Challenging the Use of Automated Speech Technologies in Customer Self-service Applications

…did discover an overall feeling that, while custom developed applications are widely viewed as extremely pricy, the standardization on VoiceXML (VXML) tools has brought costs down over the past 18 months. "Systems integration houses with speech practices and speech-focused consultancies … Originally from TMCnet.com

More robust automated test scripts: wraparound mode

Lately, I have been involved in the development of a new reusable VoiceXML dialog module. The module is invoked via a <subdialog> call with a number of parameters, one of which having an impact on the order of the questions asked by the module. Writing automated test scripts for such parameterized applications or modules is [...]

Developer Jam Session : PeriPro IVR Apps? Learn About Voxeo’s New Automated Migration Tool

In der kommenden Developer Jam Session am 10. März zeigen Ihnen Tobias Göbel und Dan Evans, wie Sie PeriPro IVR-Anwendungen mit dem neuen Voxeo Migration Tool in VoiceObjects konvertieren können.  Wir zeigen Ihnen den gesamten Prozess, ausgehend von einer existierenden PeriPro-Anwendung. Dies beinhaltet die Konvertierung, den Import in VoiceObjects sowie den ersten Anruf in die neue VoiceXML-basierte IVR-Anwendung. [...]

Developer Jam Session : PeriPro IVR Apps? Learn About Voxeo’s New Automated Migration Tool

In der kommenden Developer Jam Session am 10. März zeigen Ihnen Tobias Göbel und Dan Evans, wie Sie PeriPro IVR-Anwendungen mit dem neuen Voxeo Migration Tool in VoiceObjects konvertieren können.  Wir zeigen Ihnen den gesamten Prozess, ausgehend von einer existierenden PeriPro-Anwendung. Dies beinhaltet die Konvertierung, den Import in VoiceObjects sowie den ersten Anruf in die neue VoiceXML-basierte IVR-Anwendung. [...]

Jam Session – March 10, 2011 – PeriPro IVR Apps? Learn About Voxeo’s New Automated Migration Tool

Many legacy IVR platforms are at or nearing end-of-life.  While PeriProducer was once a powerful and effective IVR platform, customers are now looking to replace it with a next generation service creation, management and reporting environment that will protect their investment with 100% standards compliance and support for multiple customer contact channels – not just [...]

Research and Markets: Cost Factor Challenging the Use of Automated Speech Technologies in Customer Self-service Applications

…did discover an overall feeling that, while custom developed applications are widely viewed as extremely pricy, the standardization on VoiceXML (VXML) tools has brought costs down over the past 18 months. "Systems integration houses with speech practices and speech-focused consultancies … Originally from TMCnet.com

Research and Markets: Cost Factor Challenging the Use of Automated Speech Technologies in Customer Self-service Applications

…did discover an overall feeling that, while custom developed applications are widely viewed as extremely pricy, the standardization on VoiceXML (VXML) tools has brought costs down over the past 18 months. "Systems integration houses with speech practices and speech-focused consultancies … Originally from TMCnet.com RSS Service: vxml

Convergys Thought Leadership Speaker Series: Speech Technologies Have Enormous Potential to Greatly Improve Automated Self-Service and Agent-Assisted Customer Service. Now What?

…User Interfaces. — Convergys’ Yuschik also moderates a conference session on "Video and Speech," which discusses how to harness video in VXML to quickly create rich voice and video applications, as well as how to author multimodal applications. Convergys Senior Consultant Sunil … Originally from TMCnet.com RSS Service: vxml