If you were unable to attend yesterday’s Developer Jam Session, Serving the Social Customer: Scaling Your Support For Twitter, Facebook and More, the slides are now available as either a PDF from the Jam Session page or for direct viewing on SlideShare: Serving the Social Customer: Scaling Your Support For Twitter, Facebook and More View [...]
The W3C Voice Browser Working Group recently released the fifth working draft of the VoiceXML 3.0 specification at: http://www.w3.org/TR/2010/WD-voicexml30-20100304/ This newest draft made the following changes: Added V2 Convenience Syntax appendix, referenced from convenience syntax section.. Updated Core concepts (sections 4.1 and 4.2) Added section stub for the Subdialog Module Added Disconnect Module Added Connection [...]
FYI, a new version -08 of my P-Charge-Info Internet-Draft is now available: http://www.ietf.org/id/draft-york-sipping-p-charge-info-08.txt For an understanding of what P-Charge-Info is all about, read why I first wrote it, P-Charge-Info and incredible disconnect between PSTN billing and the new world of SIP, and then my update last year on the -07 draft. Version -08 really only [...]
February 24th, 2010, Turin, Italy and Madrid, Spain. Loquendo, global speech technology provider, and I6NET, provider of IP/3G telephony IVR/IVVR solutions for Asterisk, today announced a new updated for their integration of Loquendo Text-to-Speech (TTS) into VXI* VoiceXML browser for Asterisk platforms. With VXI*, customers can connect Loquendo’s high-quality TTS voices to send and receive voice [...]
If you missed our free webinar last week about “Multi-Channel Customer Care: A Survey of Consumer Preferences” you can now view and listen to the webinar either at this URL: http://www.brighttalk.com/webcasts/8656/play Or through the embedded player here: The list of resources I reference in the webinar can be found at: www.voxeo.com/unifiedselfservice We have several other [...]
Lisboa, Portugal · Madrid, Spain – February 1th, 2010, VoiceInterection speech technology provider, and I6NET, provider of IVR/IVVR IP/3G telephony solutions for Asterisk, today announced a new update for their integration of Audimus ASR – VXI* VoiceXML browser for Asterisk platforms. VXI* use an hi-optimized integration with Asterisk that provides to VoiceInterection advanced integration for speech [...]
Over at Ampersand, we had reason to write a simple VXML script that exercises some of the main areas of VXML. We thought we’d release it under GPL as part of the voiceglue project, in case anyone else in the community finds it of use. The exerciser is a series of VXML scripts that exercise [...]
