Over on the Tropo blog, we’re revisiting our series on building a cloud-based virtual call center using Phono and CouchDB. This new installment has an emphasis on ease of use and quick, painless deployment. We’re providing the option of deploying this solution without an Asterisk instance or even an Asterisk AGI application. A simple Tropo [...]
…Enterprise Contact Center Integrations The new LiveOps platform may be integrated into existing legacy contact center infrastructures as well as VXML-based interactive voice response (IVR) environments. "LiveOps’ integrations with key legacy systems will be a key enabler for companies to … Originally from TMCnet.com
…Interaction Manager for Cisco Unified Contact Center Enterprise, the Cisco Unified Customer Voice Portal and the Cisco AS 5350 Voice/VXML Gateway. NVision Group, a Cisco Gold Certified Partner in Russia, designed and implemented the powerful, redundant and scalable system that … Originally from TMCnet.com
A few months ago, my colleague Dave Hoff and I blogged about a CouchDB based solution to enable a virtual call center powered by Phono – the jQuery extension that lets you build telephone and instant messaging clients inside a web browser. That series had a fairly heavy emphasis on the use of Asterisk as [...]
Over on the Tropo blog, we’re revisiting our series on building a cloud-based virtual call center using Phono and CouchDB. This new installment has an emphasis on ease of use and quick, painless deployment. We’re providing the option of deploying this solution without an Asterisk instance or even an Asterisk AGI application. A simple Tropo [...]
…Enterprise Contact Center Integrations The new LiveOps platform may be integrated into existing legacy contact center infrastructures as well as VXML-based interactive voice response (IVR) environments. "LiveOps’ integrations with key legacy systems will be a key enabler for companies to … Originally from TMCnet.com
…Interaction Manager for Cisco Unified Contact Center Enterprise, the Cisco Unified Customer Voice Portal and the Cisco AS 5350 Voice/VXML Gateway. NVision Group, a Cisco Gold Certified Partner in Russia, designed and implemented the powerful, redundant and scalable system that … Originally from TMCnet.com
…Interaction Manager for Cisco Unified Contact Center Enterprise, the Cisco Unified Customer Voice Portal and the Cisco AS 5350 Voice/VXML Gateway. NVision Group, a Cisco Gold Certified Partner in Russia, designed and implemented the powerful, redundant and scalable system that … Originally from TMCnet.com
A few months ago, my colleague Dave Hoff and I blogged about a CouchDB based solution to enable a virtual call center powered by Phono – the jQuery extension that lets you build telephone and instant messaging clients inside a web browser. That series had a fairly heavy emphasis on the use of Asterisk as [...]
Over on the Tropo blog, we’re revisiting our series on building a cloud-based virtual call center using Phono and CouchDB. This new installment has an emphasis on ease of use and quick, painless deployment. We’re providing the option of deploying this solution without an Asterisk instance or even an Asterisk AGI application. A simple Tropo [...]
