As promised in a previous post, this entry will conclude a series we started over on the Phono blog discussing an effort to build a remote call center solution in JavaScript. In the latest post of that series, we used Asterisk (the open source telephony platform) to make a call to a remote agent with [...]
When running a site like the Voxeo blog portal that features a “network” of different Voxeo blogs one of the ongoing challenges is handling comments. Not whether or not to allow comments… we have a very clear comment policy and publish all comments that comply… but rather just dealing with all the comment spam and [...]
In the previous post on this project, I walked through a portion of the JavaScript remote call center solution focusing on CouchDB, the CouchApp serving web pages to remote agents and the Phono SDK. In this screencast, I will show you how to connect Asterisk to your CouchDB instance using Node.js. When our solution is [...]
Over on the Phono blog, we’re doing a series of posts on a new project to build a remote call center solution with Phono and other JavaScript components. Before the series is over, we’ll be talking about how to hook this application up with Tropo to run an entire remote call center solution in the [...]
Yesterday I introduced a new project that I’m working on with my colleague Dave Hoff, to build a remote call center solution around Phono using JavaScript components. This screencast is the first in a series that will walk through each layer of the application, so that you can get a better sense of how it [...]
One of the truly awesome things about Phono is the ability to turn a web browser into a telephone – one that can place and receive calls. To demonstrate just how powerful this simple concept can be, I set out to work with my colleague Dave Hoff on building a remote call center solution with [...]
…Enterprise Contact Center Integrations The new LiveOps platform may be integrated into existing legacy contact center infrastructures as well as VXML-based interactive voice response (IVR) environments. "LiveOps’ integrations with key legacy systems will be a key enabler for companies to … Originally from TMCnet.com
…Interaction Manager for Cisco Unified Contact Center Enterprise, the Cisco Unified Customer Voice Portal and the Cisco AS 5350 Voice/VXML Gateway. NVision Group, a Cisco Gold Certified Partner in Russia, designed and implemented the powerful, redundant and scalable system that … Originally from TMCnet.com
Telenet Contact Center Solutions are immediatly available as on-premise or hosted SaaS using Voxeo Prophecy and VoiceObjects platform. Telenet will deliver its solutions on Voxeo´s Prophecy and VoiceObjects Unified Self-Service platforms using Voxeo on-demand hosting, on-premise software or in hybrid combinations of both. These options allow Telenet customers for both unexpectedly high call volumes and [...]
…Enterprise Contact Center Integrations The new LiveOps platform may be integrated into existing legacy contact center infrastructures as well as VXML-based interactive voice response (IVR) environments. "LiveOps’ integrations with key legacy systems will be a key enabler for companies to … Originally from TMCnet.com RSS Service: vxml
