As Tropo evolves, we continue to evaluate our product features and make changes to improve the overall experience of using Tropo. Often, this means we add a feature or improve an existing one. Sometimes, this means removing a feature. Tropo will be deprecating two features at the end of this month. Instant Messaging and Twitter [...]
As Tropo evolves, we continue to evaluate our product features and make changes to improve the overall experience of using Tropo. Often, this means we add a feature or improve an existing one. Sometimes, this means removing a feature. Tropo will be deprecating two features at the end of this month. Instant Messaging and Twitter [...]
TweetHave you visited the Voxeo YouTube channel lately? A bit ago we received word that our YouTube account was granted permission to upload videos longer than the normal 15 minutes: Given that, we’ve started to upload our past Developer Jam Sessions and Best Practices webinars. The beauty of YouTube is that the video is automagically [...]
By way of a posting to our Facebook Page, I learned of a set of slides from Pavel Růžička, a programmer/analyst with T-Mobile Czech Republic on the topic of converting an existing voice app into a multi-channel app using Voxeo VoiceObjects. In his deck, he walks through why you might want to create a multi-channel [...]
Want to see a multi-channel application in action? As part of our announcement today about expanded capabilities of VoiceObjects On-Demand, I put together this video that shows a single application running up in Voxeo’s hosted cloud interacting with users via: voice, through a regular phone call instant messaging (IM), through Jabber a web browser, on [...]
Typically you will find that your applications have two types of users, the regular user and the casual user. The difference are based on experience, some users know how to interact with the application because they are regular users, others needs some instructions. This is especially evident in a Text channel application, such as Instant Message or SMS., whereas the regular [...]
Like the power of VoiceObjects with its multi-channel service capabilities, personalization features, and integrated business reporting & analytics? Fear the overhead of setting up premise equipment to take advantage of this next-generation customer self-service offering? Look no more. Voxeo now offers its flagship service creation, management, and reporting environment as a production-ready On-Demand model as [...]
Like the power of VoiceObjects with its multi-channel service capabilities, personalization features, and integrated business reporting & analytics? Fear the overhead of setting up premise equipment to take advantage of this next-generation customer self-service offering? Look no more. Voxeo now offers its flagship service creation, management, and reporting environment as a production-ready On-Demand model as [...]
Join us for our next Developer Jam Session. Topic: VoiceObjects goes Multi-channel – developing web applications for the iPhone and other mobile browsers Date: April 22, 2010 Time: 8am Pacific, 11am Eastern, 5pm Central European Speaker: Andreas Volmer, Presales Manager EMEA, Voxeo Germany GmbH Abstract: The VoiceObjects Server platform allows creating multi-channel services across IVR, [...]
Click to Play What kind of applications are people asking to have built? What communication channels are of most interest? voice? web? SMS? IM? At Call Center World 2010 in Berlin, host Dan York interviewed Marc Ollh?user, Co-Founder and Product Manager at Excelsis, a Voxeo partner, to learn more about what kind of apps customers [...]
