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Entries Tagged ‘Customer’

Research and Markets: Cost Factor Challenging the Use of Automated Speech Technologies in Customer Self-service Applications

…did discover an overall feeling that, while custom developed applications are widely viewed as extremely pricy, the standardization on VoiceXML (VXML) tools has brought costs down over the past 18 months. "Systems integration houses with speech practices and speech-focused consultancies … Originally from TMCnet.com

Interactive Softworks Further Enhances Customer Engagement Solutions with Metaphor 3.0

…channel Engagement – Ability to rapidly design and execute customer engagement initiatives, including sophisticated customer portals, that encompass the web, IVR/VXML, SMS, email, instant messaging and social media from directly within a business process workflow; Quick Start – Easy-to-use templates … Originally from TMCnet.com

Customer Spotlight: Speak2Leads

We are proud to feature Speak2Leads on this week’s Tropo Customer Spotlight. I sat down with Sammy James, the Founder and CEO of Speak2Leads, to discuss their business and how they are using Tropo (and Phono). You have probably heard the old proverb, “the early bird catches the worm”. This phrase was first recorded in [...]

Customer Spotlight: Speak2Leads

We are proud to feature Speak2Leads on this week’s Tropo Customer Spotlight. I sat down with Sammy James, the Founder and CEO of Speak2Leads, to discuss their business and how they are using Tropo (and Phono). You have probably heard the old proverb, “the early bird catches the worm”. This phrase was first recorded in [...]

Unlocked & Loaded: Voxeo’s Upcoming Customer Summit

In mid-October in Orlando, Florida, Voxeo (the company behind Tropo, Phono and SMSified) is bringing together customers, partners and developers for a summit to discuss the future of unlocked communications. On October 10th-12th, the Voxeo Customer Summit will take place at the JW Marriott Orlando Great Lakes. This conference will be packed with great speakers [...]

Unlocked & Loaded: Voxeo’s Upcoming Customer Summit

In mid-October in Orlando, Florida, Voxeo (the company behind Tropo, Phono and SMSified) is bringing together customers, partners and developers for a summit to discuss the future of unlocked communications. On October 10th-12th, the Voxeo Customer Summit will take place at the JW Marriott Orlando Great Lakes. This conference will be packed with great speakers [...]

Customer Spotlight: Radish Systems

We are proud to feature Radish Systems on this week’s Tropo Customer Spotlight. I sat down with Theresa Szczurek and Dick Davis to discuss their ChoiceView platform and how they are using Tropo. Choice View from Radish Systems is a giant step forward in enhancing traditional voice-powered IVR calls. In fact, they may have coined [...]

Customer Spotlight: Radish Systems

We are proud to feature Radish Systems on this week’s Tropo Customer Spotlight. I sat down with Theresa Szczurek and Dick Davis to discuss their ChoiceView platform and how they are using Tropo. Choice View from Radish Systems is a giant step forward in enhancing traditional voice-powered IVR calls. In fact, they may have coined [...]

Customer Spotlight: FetchNotes

We finally got a chance to catch up with the guys (@_chaselee and @alexschiff) behind the popular new notes service called FetchNotes! What makes FetchNotes so cool? For one, it has a super simple web UI. The entire site behaves like an app and leverages Python’s Tornado Webserver and AJAX to add and tag notes [...]

Customer Spotlight: FetchNotes

We finally got a chance to catch up with the guys (@_chaselee and @alexschiff) behind the popular new notes service called FetchNotes! What makes FetchNotes so cool? For one, it has a super simple web UI. The entire site behaves like an app and leverages Python’s Tornado Webserver and AJAX to add and tag notes [...]