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Entries Tagged ‘experience’

Register Today: Frost & Sullivan eBroadcast: Balancing Customer Experience and Profitability in a Mobile World

Featuring Voxeo, T-Mobile and Frost & Sullivan Principal Analyst, Joe Outlaw Providing a world-class customer experience is critical to building loyalty, but many companies struggle to do so without eroding profits.  Add to the equation a society of mobile, always connected customer and the proliferation of communication channels.  The ability to balance great service with [...]

Angel.com(R) Launches Customer Experience Lab at MIT

…that requests for enrollment in the class for Fall semester have doubled. In previous semesters, students had relied on cumbersome VXML coding for the projects, but using the web-based Site Builder platform donated by Angel.com to create their innovations … Originally from TMCnet.com

Free Webinar: How You Can Use Analytics and BI To Create A Better Customer Experience

Would you like to learn how to use analytics and business intelligence to create a better experience for your customers? As you move into multi-channel communication across voice, SMS, IM and more, would you like to have your analytics work across all those channels? You can learn about all of this and much more on [...]

Alcatel-Lucent: Genesys introduces next generation Genesys Voice Platform 8, software to improve the customer experience by integrating self- and assisted service

…supports mature open-standards of voice self-service platform It supports virtually all key open standards and critical applications including VXML, CCXML, SIP, VoIP, IP PBXs, gateways and softswitches, virtual hold technology, video applications, security and voice biometrics, and open compatibility … Originally from TMCnet.com RSS Service: vxml

Genesys Telecommunications Laboratories, Inc.: Genesys introduces next generation Genesys Voice Platform 8, software to improve the customer experience by integrating self- and assisted service

…supports mature open-standards of voice self-service platform It supports virtually all key open standards and critical applications including VXML, CCXML, SIP, VoIP, IP PBXs, gateways and softswitches, virtual hold technology, video applications, security and voice biometrics, and open compatibility … Originally from TMCnet.com RSS Service: vxml

Genesys Introduces Next Generation Genesys Voice Platform 8, Software to Improve the Customer Experience by Integrating Self- and Assisted-Service

…supports mature open-standards of voice self-service platform It supports virtually all key open standards and critical applications including VXML, CCXML, SIP, VoIP, IP PBXs, gateways and softswitches, virtual hold technology, video applications, security and voice biometrics, and open compatibility … Originally from TMCnet.com RSS Service: vxml