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Entries Tagged ‘IVR’

Alcatel Lucent: Independent research firm names Genesys as a Leader in premise-based IVR voice portals report

…evaluation criteria. To be considered for inclusion, vendors needed to have experience delivering enterprise IVR and speech platforms; support for VXML 2.0 and higher speech applications; have solutions available at the time of publishing; and directly offer or have established … Originally from TMCnet.com

Reportlinker Adds Interactive Voice Response (IVR) Systems – An International Market Report

…Market-Poised for Momentous Growth 16 Innovative Pricing Strategies to Boost Growth 17 IVR Systems – Backbone for Internet Telephony 17 VXML and SALT: Battling it Out 17 United States- The Unconquered Monarch of IVR Market 17 Asia-Pacific – Taking A Clue … Originally from TMCnet.com

West Interactive Expands IVR Deployment Options with Managed On-Premise Solution

…an enterprise to use its existing onsite telephony infrastructure, which will reduce costs while keeping its IVR platform current and VXML certified. "Some organizations choose to have their own on-premise IVR platform to meet specific business and operational objectives. These … Originally from TMCnet.com

Choosing an IVR Solution: Not Easy Task

I keep getting direct questions which broadly translates into one single question, “What IVR tool/Software should I use for my IVR requirement ?” Over period of last three years, I can classify, three types of people ask me such questions, they are :- 1. Representatives of companies who is looking for IVR systems and they [...]

One-Time-Password (OTP) for IVR Transactions

A one-time password (OTP) is a password that is valid for only one login session or transaction. OTPs avoid a number of shortcomings that are associated with traditional (static) passwords. The most important shortcoming that is addressed by OTPs is that, in contrast to static passwords, they are not vulnerable to replay attacks. This means [...]

Inside the VXI* IVR / IVVR Platform for Asterisk

(Click to enlarge) VXI* is the VoiceXML browser for Asterisk and it’s Xtras* extensions allow to build advanced IVR / IVVR platforms to run standard voice and video telephony applications. This diagram shows each parts of a complete, flexible and evolutive business solution. Software Components: VXI*, VoiceXML browser for Asterisk Xtras*, Software extensions for VXI* [...]

Independent Research Firm Names Genesys as a Leader in Premise-Based IVR Voice Portals Report

…evaluation criteria. To be considered for inclusion, vendors needed to have experience delivering enterprise IVR and speech platforms; support for VXML 2.0 and higher speech applications; have solutions available at the time of publishing; and directly offer or have established … Originally from TMCnet.com

Alcatel Lucent: Independent research firm names Genesys as a Leader in premise-based IVR voice portals report

…evaluation criteria. To be considered for inclusion, vendors needed to have experience delivering enterprise IVR and speech platforms; support for VXML 2.0 and higher speech applications; have solutions available at the time of publishing; and directly offer or have established … Originally from TMCnet.com

Reportlinker Adds Interactive Voice Response (IVR) Systems – An International Market Report

…Market-Poised for Momentous Growth 16 Innovative Pricing Strategies to Boost Growth 17 IVR Systems – Backbone for Internet Telephony 17 VXML and SALT: Battling it Out 17 United States- The Unconquered Monarch of IVR Market 17 Asia-Pacific – Taking A Clue … Originally from TMCnet.com

West Interactive Expands IVR Deployment Options with Managed On-Premise Solution

…an enterprise to use its existing onsite telephony infrastructure, which will reduce costs while keeping its IVR platform current and VXML certified. "Some organizations choose to have their own on-premise IVR platform to meet specific business and operational objectives. These … Originally from TMCnet.com