Over on the Tropo blog, we’re revisiting our series on building a cloud-based virtual call center using Phono and CouchDB. This new installment has an emphasis on ease of use and quick, painless deployment. We’re providing the option of deploying this solution without an Asterisk instance or even an Asterisk AGI application. A simple Tropo [...]
TweetLast week on July 12th, the W3C’s Web Real-Time Communications Working Group (“WebRTC” – one half of the overall “RTCWEB Initiative”) held a conference call to help advance the work of the group. Group leader Harald Alvestrand posted a summary of the call to the public webrtc mailing list. A set of minutes was later [...]
TweetLast week on July 12th, the W3C’s Web Real-Time Communications Working Group (“WebRTC” – one half of the overall “RTCWEB Initiative”) held a conference call to help advance the work of the group. Group leader Harald Alvestrand posted a summary of the call to the public webrtc mailing list. A set of minutes was later [...]
A few months ago, my colleague Dave Hoff and I blogged about a CouchDB based solution to enable a virtual call center powered by Phono – the jQuery extension that lets you build telephone and instant messaging clients inside a web browser. That series had a fairly heavy emphasis on the use of Asterisk as [...]
Over on the Tropo blog, we’re revisiting our series on building a cloud-based virtual call center using Phono and CouchDB. This new installment has an emphasis on ease of use and quick, painless deployment. We’re providing the option of deploying this solution without an Asterisk instance or even an Asterisk AGI application. A simple Tropo [...]
