In this post I’d like to tell you about the latest project I’ve been working on, which is built using the Tropo API. It’s an elaboration of the “Moveable” series of apps, which I have written about previously here. It’s also supercharged with some ideas lifted directly from Telephony Black Magic, originally presented by Mark [...]
In this post I’d like to tell you about the latest project I’ve been working on, which is built using the Tropo API. It’s an elaboration of the “Moveable” series of apps, which I have written about previously here. It’s also supercharged with some ideas lifted directly from Telephony Black Magic, originally presented by Mark [...]
Want to see a multi-channel application in action? As part of our announcement today about expanded capabilities of VoiceObjects On-Demand, I put together this video that shows a single application running up in Voxeo’s hosted cloud interacting with users via: voice, through a regular phone call instant messaging (IM), through Jabber a web browser, on [...]
Like the power of VoiceObjects with its multi-channel service capabilities, personalization features, and integrated business reporting & analytics? Fear the overhead of setting up premise equipment to take advantage of this next-generation customer self-service offering? Look no more. Voxeo now offers its flagship service creation, management, and reporting environment as a production-ready On-Demand model as [...]
Like the power of VoiceObjects with its multi-channel service capabilities, personalization features, and integrated business reporting & analytics? Fear the overhead of setting up premise equipment to take advantage of this next-generation customer self-service offering? Look no more. Voxeo now offers its flagship service creation, management, and reporting environment as a production-ready On-Demand model as [...]
// Join us for our next Developer Jam Session. Topic: VoiceObjects goes Multi-channel – developing web applications for the iPhone jQuery(document).ready(function($) {$(‘#5541d600c9f74cc87712dd02b5a5f7a7′).mousedown(function(){$(‘#5541d600c9f74cc87712dd02b5a5f7a7′).attr(‘href’,”http://www.123linkit.com/api/new_click?cjkey_id=22106&blog_id=407&sid=B407P100404″);});$(‘#5541d600c9f74cc87712dd02b5a5f7a7′).mouseout(function(){$(‘#5541d600c9f74cc87712dd02b5a5f7a7′).attr(‘href’,”iphone”);});}); and other mobile browsers Date: April 22, 2010 Time: 8am Pacific, 11am Eastern, 5pm Central European Speaker: Andreas Volmer, Presales Manager EMEA, Voxeo Germany GmbH Abstract: The VoiceObjects Server platform allows creating multi-channel [...]
Click to Play What kind of applications are people asking to have built? What communication channels are of most interest? voice? web? SMS? IM? At Call Center World 2010 in Berlin, host Dan York interviewed Marc Ollh?user, Co-Founder and Product Manager at Excelsis, a Voxeo partner, to learn more about what kind of apps customers [...]
If you missed our free webinar last week about “Multi-Channel Customer Care: A Survey of Consumer Preferences” you can now view and listen to the webinar either at this URL: http://www.brighttalk.com/webcasts/8656/play Or through the embedded player here: The list of resources I reference in the webinar can be found at: www.voxeo.com/unifiedselfservice We have several other [...]
Voxeo has been selected as the as the single communications application platform for PM3. They needed a platform that could provide cost-competitive worldwide coverage using XML hosting, deliver proven reliability, conform to undustry standards, and provide exceptional support. PM3 selected Voxeo after evaluating the major platforms in the market. PM3 will now be able to leverage [...]
Several months ago, voice platform company Voxeo announced an exciting addition to its industry leading VoiceXML platform – the ability to repurpose existing VoiceXML applications and turn them into instant messaging (IM) applications and text messaging (SMS) applications. And while I’ve had several opportunities to expound on the importance of this announcement, I have not [...]
