VXML Solutions

Founded in 1991 by the lead architect of IBM’s CallPath product, MicroAutomation designs, develops and deploys contact center solutions for commercial, government and E911 customers. MicroAutomation focuses on solutions that enhance the customer experience, leading to increased customer satisfaction and retention, improved efficiency and demonstrable ROI. Through continuous testing and optimization in its state-of-the-art lab, [...]

BlueFlame Industries, which focuses on many different industries and project scopes, founded Integrated Voice Solutions (IVS) in 2004 with a singular mission in mind: pairing world-class professional services with open technology standards to build best-in-class, self-service solutions for call centers, financial institutions, utilities, healthcare providers and the retail industry. We chatted with Jay Bolton of [...]

Chrysalis Software integrates sophisticated call center technologies to create inbound and outbound systems that empower customers to interact over voice and data channels – giving businesses the latest advances in hosted and premise IVR solutions, ASR, CTI and call center management and delivering exceptional experiences for customers that are specialized, on-time and on-budget. Recently, we [...]

Waterfield Technologies is a leader in voice, web and mobile solutions for financial services customers and other enterprises worldwide, providing leading-edge self-service solutions and robust database and application integration services that synchronize and optimize the end-to-end customer experience. Some of Waterfield’s clients include GE, Citibank, and CenterPoint Energy. We recently spoke with John Marino, President [...]

Digital DataVoice (DDV) deploys customized, scalable call center solutions which increase operational efficiency and ROI, create personalized customer communications and identify profitable cross-selling and upselling opportunities across your existing client base. We recently spoke with Matt Bashaar, Strategic Account Manager at DDV, to learn more. Overview: DDV is one of the largest and most experienced [...]

Voxeo is at IQPC Call Center Week in Orlando right now, and we’re excited to make the announcement of our first Voxeo Connect Certified Partner Application: MicroMessenger, the interactive campaign management and outbound notification application from MicroAutomation. MicroMessenger’s certification as a Voxeo partner application represents the next step in the strategic partnership between Voxeo and [...]

…and Microsoft(R) (Office Communications Server, Lync(TM) Server, Exchange Server and SharePoint), integrating these services through CallTower’s proprietary vXML Voice Cube voice messaging platform. With CallTower, organizations gain the functionality of all available advanced Unified Communications features in a … Originally from TMCnet.com

…the Cisco® CallManager, Cisco® IP Contact Center and Microsoft® Exchange Server and Microsoft® Live Communications Server through the proprietary CallTower vXML VoiceCube voice messaging platform. MEDIA CONTACT: Christy Kemp Dahlia Public Relations 1 303-898-3390 Email Contact [ Back To TMCnet … Originally from TMCnet.com

March 18th, 2011, Madrid, Spain and Gdynia, Poland. IVONA Text-to-Speech, global speech technology provider, and I6NET, provider of IP/3G telephony IVR/IVVR solutions for Asterisk, today announced the availability of a new IVONA Text-to-Speech (TTS) connector to the VXI* VoiceXML browser for Asterisk platforms. With VXI*, customers can access IVONA high-quality TTS voices to send and receive [...]

Telenet Contact Center Solutions are immediatly available as on-premise or hosted SaaS using Voxeo Prophecy and VoiceObjects platform. Telenet will deliver its solutions on Voxeo´s Prophecy and VoiceObjects Unified Self-Service platforms using Voxeo on-demand hosting, on-premise software or in hybrid combinations of both. These options allow Telenet customers for both unexpectedly high call volumes and [...]