VXML Solutions

…Under the terms of the agreement, Merrill & Associates will resell Newfound’s full portfolio of solutions including IP Call Recorder , VXML Dialer and MediaMixer . Through this partnership, Merrill & Associates’ customers will benefit by deploying cost-effective and reliable call recording and … Originally from TMCnet.com

…Under the terms of the agreement, Merrill & Associates will resell Newfound’s full portfolio of solutions including IP Call Recorder , VXML Dialer and MediaMixer . Through this partnership, Merrill & Associates’ customers will benefit by deploying cost-effective and reliable call recording and … Originally from TMCnet.com

TweetDid you miss our Best Practices webinar back in February on “Best Practices in Deploying Communication Applications: Cloud vs On-Premises vs Hybrid“? If so, we have a recording available on the webinar page, but now we also have the webinar available up on our YouTube account: Our YouTube account was recently approved for the posting [...]

If you missed our webinar yesterday on “Best Practices in Deploying Communication Applications: Cloud vs On-Premises vs Hybrid“, fear not… you can now watch the recording of the webinar and view the slides. Both are available on the web page for the webinar. It was a fun and very interactive session with lots of great [...]

Did you miss our Developer Jam Session yesterday, Serving the Social Customer: Scaling Your Support For Twitter, Facebook and More, where I spoke about building applications for social channels such as Twitter? If so, a recording of the webinar and the slides I used are now available from: http://blogs.voxeo.com/jamsessions/2010/11/ Additionally, all the source code for [...]

…Under the terms of the agreement, Merrill & Associates will resell Newfound’s full portfolio of solutions including IP Call Recorder , VXML Dialer and MediaMixer . Through this partnership, Merrill & Associates’ customers will benefit by deploying cost-effective and reliable call recording and … Originally from TMCnet.com

Miss the Tropo Jam Session yesterday? We’ve got the recording up online now. Watch it embedded below, or on our Blip.tv channel. In this developer jam session, we present the newly released Tropo Web API. Tropo makes it easy for you to quickly add voice, instant messaging (IM), and SMS to your applications, using the [...]

February 5th 2010, Barcelona, Madrid – Spain. In today’s challenging customer contact centre environment, customer service representatives spend the majority of their time dealing with complex and time-consuming calls. So it is ever more critical that they handle these calls according to corporate guidelines. In addition, contact centres across many sectors are dealing with increased [...]