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Entries Tagged ‘Self’

Genesys Introduces Next Generation Genesys Voice Platform 8, Software to Improve the Customer Experience by Integrating Self- and Assisted-Service

Aug.19, 2008 in Leave a Comment

…supports mature open-standards of voice self-service platform It supports virtually all key open standards and critical applications including VXML, CCXML, SIP, VoIP, IP PBXs, gateways and softswitches, virtual hold technology, video applications, security and voice biometrics, and open compatibility … Originally from TMCnet.com RSS Service: vxml

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Convergys Thought Leadership Speaker Series: Speech Technologies Have Enormous Potential to Greatly Improve Automated Self-Service and Agent-Assisted Customer Service. Now What?

Aug.18, 2008 in Leave a Comment

…User Interfaces. — Convergys’ Yuschik also moderates a conference session on "Video and Speech," which discusses how to harness video in VXML to quickly create rich voice and video applications, as well as how to author multimodal applications. Convergys Senior Consultant Sunil … Originally from TMCnet.com RSS Service: vxml

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