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Over the next bit I’m going to profile a number of different Unified Self-Service examples to show how multi-channel communication can help connect people with the information they want using the communication channel of their choice.
The first example I’ll mention is the “opensenate” project that independent developer Mark Headd launched back in June 2009 [...]
If you missed our free webinar last week about “Multi-Channel Customer Care: A Survey of Consumer Preferences” you can now view and listen to the webinar either at this URL:
http://www.brighttalk.com/webcasts/8656/play
Or through the embedded player here:
The list of resources I reference in the webinar can be found at:
www.voxeo.com/unifiedselfservice
We have several other webinars and resources about Unified [...]
When our CEO tells people that he believes 50% of voice self-service will be dead in 5 years, people often look at him like he’s insane. I mean, after all, voice self-service is what we have historically offered here at Voxeo and we are today the largest worldwide provider of VoiceXML hosting. But [...]
…Cisco(R) IP Contact Center and Microsoft(R) Exchange Server and Microsoft(R) Office Communications Server through the proprietary CallTower vXML VoiceCube voice messaging platform. About the Gartner Magic Quadrant The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is …
Originally from TMCnet.com RSS Service: vxml
…did discover an overall feeling that, while custom developed applications are widely viewed as extremely pricy, the standardization on VoiceXML (VXML) tools has brought costs down over the past 18 months. "Systems integration houses with speech practices and speech-focused consultancies …
Originally from TMCnet.com RSS Service: vxml
…supports mature open-standards of voice self-service platform It supports virtually all key open standards and critical applications including VXML, CCXML, SIP, VoIP, IP PBXs, gateways and softswitches, virtual hold technology, video applications, security and voice biometrics, and open compatibility …
Originally from TMCnet.com RSS Service: vxml
…supports mature open-standards of voice self-service platform It supports virtually all key open standards and critical applications including VXML, CCXML, SIP, VoIP, IP PBXs, gateways and softswitches, virtual hold technology, video applications, security and voice biometrics, and open compatibility …
Originally from TMCnet.com RSS Service: vxml
…supports mature open-standards of voice self-service platform It supports virtually all key open standards and critical applications including VXML, CCXML, SIP, VoIP, IP PBXs, gateways and softswitches, virtual hold technology, video applications, security and voice biometrics, and open compatibility …
Originally from TMCnet.com RSS Service: vxml
…User Interfaces. — Convergys’ Yuschik also moderates a conference session on "Video and Speech," which discusses how to harness video in VXML to quickly create rich voice and video applications, as well as how to author multimodal applications. Convergys Senior Consultant Sunil …
Originally from TMCnet.com RSS Service: vxml
@NatnofNeighbors They're available now, but for right now you need to contact us to provision them. Send me an email: akalsey@voxeo.com
Imagine being able to answer 10,000 phone calls simultaneously w/ your Web application. With @Teleku and @Voxeo, it's another day on the job RT @MMetternich: is there that much opportunity left in the enterprise telephony sector? << @Teleku is an attractive alternative to VoiceXML
Making great headway with my #JSP to #Grails conversion. I also implemented a #Groovy based #VXML rendering framework and unit tested it all
RT @danielendara: RT @voxeo: Cisco #VoiceCon keynote: over 65% of traffic on Cisco's internal network is video.
RT @voxeo: Voxeo's Dan York (@danyork) giving a 3-hour SIP tutorial at #VoiceCon today at 2pm in Osceola B - http://bit.ly/bAoCgn
Interesting theme in the Cisco #VoiceCon keynote: "Build Trust Through Rich Reliable Interactions" ... focusing on building customer *trust* Great to see all the tweets coming out of #VoiceCon related to SIP. Given that our platform is natively SIP, we're glad to see the interest.
