…an enterprise to use its existing onsite telephony infrastructure, which will reduce costs while keeping its IVR platform current and VXML certified. "Some organizations choose to have their own on-premise IVR platform to meet specific business and operational objectives. These … Originally from TMCnet.com
As promised in a previous post, this entry will conclude a series we started over on the Phono blog discussing an effort to build a remote call center solution in JavaScript. In the latest post of that series, we used Asterisk (the open source telephony platform) to make a call to a remote agent with [...]
In the previous post on this project, I walked through a portion of the JavaScript remote call center solution focusing on CouchDB, the CouchApp serving web pages to remote agents and the Phono SDK. In this screencast, I will show you how to connect Asterisk to your CouchDB instance using Node.js. When our solution is [...]
Over on the Phono blog, we’re doing a series of posts on a new project to build a remote call center solution with Phono and other JavaScript components. Before the series is over, we’ll be talking about how to hook this application up with Tropo to run an entire remote call center solution in the [...]
Yesterday I introduced a new project that I’m working on with my colleague Dave Hoff, to build a remote call center solution around Phono using JavaScript components. This screencast is the first in a series that will walk through each layer of the application, so that you can get a better sense of how it [...]
…the Cisco® CallManager, Cisco® IP Contact Center and Microsoft® Exchange Server and Microsoft® Office Communications Server through the proprietary CallTower vXML VoiceCube voice messaging platform. MEDIA CONTACT: Christy Kemp Dahlia Public Relations 1 303-898-3390 Email Contact [ Back To TMCnet … Originally from TMCnet.com RSS Service: vxml
…the Cisco? CallManager, Cisco? IP Contact Center and Microsoft? Exchange Server and Microsoft? Office Communications Server through the proprietary CallTower vXML VoiceCube voice messaging platform. MEDIA CONTACT: Christy Kemp Dahlia Public Relations 1 303-898-3390Email Contact Copyright ? 2009 Marketwire [ Back … Originally from TMCnet.com RSS Service: vxml
…superior product, Convergys benefits by linking DDS with Intervoice Voice Portal, a highly scalable platform with Voice Extensible Markup Language (VXML) and Call Control Extensible Markup Language (CCXML) browsers, which are compatible with Intervoice’s extensive portfolio of speech self-service … Originally from TMCnet.com RSS Service: vxml
…Network (CHIN). The system, which rides on Verizon Business’ network-based, Internet protocol (IP) platform, uses voice extensible markup language (VXML) technology, speech recognition and text-to-speech capabilities. The solution was introduced under a three-year agreement valued at more … Originally from TMCnet.com RSS Service: vxml
