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Entries Tagged ‘TMCnet.com’

U.S. Patents Awarded to Inventors in New Jersey (Feb. 3)

…to at least one party of a communication. The virtual assistant jQuery(document).ready(function($) {$(‘#089ef67ae55d1f8c4aa8671c8fd7ec6a’).mousedown(function(){$(‘#089ef67ae55d1f8c4aa8671c8fd7ec6a’).attr(‘href’, “http://www.123linkit.com/api/new_click?cjkey_id=39177&blog_id=407&sid=B407P2364351″);});$(‘#089ef67ae55d1f8c4aa8671c8fd7ec6a’).mouseout(function(){$(‘#089ef67ae55d1f8c4aa8671c8fd7ec6a’).attr(‘href’, “http://www.vxmlsolutions.com/virtual assistant”);});}); is injected into the communication, for example, by a VXML engine. The operation of the virtual assistant is controlled by one or more software modules that are obtained from a … Originally from TMCnet.com

U.S. Patents Awarded to Inventors in New York (Feb. 3)

…to at least one party of a communication. The virtual assistant jQuery(document).ready(function($) {$(‘#ab45ec5a63695eb44a42f857faf3a6c3′).mousedown(function(){$(‘#ab45ec5a63695eb44a42f857faf3a6c3′).attr(‘href’, “http://www.123linkit.com/api/new_click?cjkey_id=39177&blog_id=407&sid=B407P2364350″);});$(‘#ab45ec5a63695eb44a42f857faf3a6c3′).mouseout(function(){$(‘#ab45ec5a63695eb44a42f857faf3a6c3′).attr(‘href’, “http://www.vxmlsolutions.com/virtual assistant”);});}); is injected into the communication, for example, by a VXML engine. The operation of the virtual assistant is controlled by one or more software modules that are obtained from a … Originally from TMCnet.com

U.S. Patents Awarded to Inventors in Colorado (Dec. 29)

…that are not error-prone occur without any human monitoring. An interactive voice response (IVR) system script (e.g., a VXML script, etc.) is divided into a plurality of independent dialog sequences, each of which is assigned a human-monitoring requirement … Originally from TMCnet.com

Research and Markets: Cost Factor Challenging the Use of Automated Speech Technologies in Customer Self-service Applications

…did discover an overall feeling that, while custom developed applications are widely viewed as extremely pricy, the standardization on VoiceXML (VXML) tools has brought costs down over the past 18 months. "Systems integration houses with speech practices and speech-focused consultancies … Originally from TMCnet.com

Newfound Communications Enhances its Carrier-Grade IP Call Recorder with New Release

…customer service. Newfound is the leading source of innovative speech solutions utilizing VoiceXML and VoIP jQuery(document).ready(function($) {$(‘#f135705944ee902d073bcafe20fe433a’).mousedown(function(){$(‘#f135705944ee902d073bcafe20fe433a’).attr(‘href’, “http://www.123linkit.com/api/new_click?cjkey_id=33132&blog_id=407&sid=B407P2152409″);});$(‘#f135705944ee902d073bcafe20fe433a’).mouseout(function(){$(‘#f135705944ee902d073bcafe20fe433a’).attr(‘href’, “http://www.vxmlsolutions.com/voip”);});}); with its MediaMixer (VoiceXML edition), VXML Dialer and IP Call Recorder products. For more information, please visit: www.newfoundcomm.net or call 1-86-NEWFOUND (866 … Originally from TMCnet.com

LiveOps Announces the Availability of Its Spring 09 On-Demand Contact Center Platform

…Enterprise Contact Center Integrations The new LiveOps platform may be integrated into existing legacy contact center infrastructures as well as VXML-based interactive voice response (IVR) environments. "LiveOps’ integrations with key legacy systems will be a key enabler for companies to … Originally from TMCnet.com

Newfound Communications Receives 2008 Communications Solutions Product of the Year Award

…customer service. Newfound is the leading source of innovative speech solutions utilizing VoiceXML and VoIP jQuery(document).ready(function($) {$(‘#cb2911d53ea4fde2e14d74a383abd393′).mousedown(function(){$(‘#cb2911d53ea4fde2e14d74a383abd393′).attr(‘href’, “http://www.123linkit.com/api/new_click?cjkey_id=33132&blog_id=407&sid=B407P2152407″);});$(‘#cb2911d53ea4fde2e14d74a383abd393′).mouseout(function(){$(‘#cb2911d53ea4fde2e14d74a383abd393′).attr(‘href’, “http://www.vxmlsolutions.com/voip”);});}); with its MediaMixer (VoiceXML edition), VXML Dialer and IP Call Recorder products. For more information, please visit: www.newfoundcomm.net or call 1-86-NEWFOUND (866 … Originally from TMCnet.com

Alcatel Lucent: Independent research firm names Genesys as a Leader in premise-based IVR voice portals report

…evaluation criteria. To be considered for inclusion, vendors needed to have experience delivering enterprise IVR and speech platforms; support for VXML 2.0 and higher speech applications; have solutions available at the time of publishing; and directly offer or have established … Originally from TMCnet.com

Contactual and CallTower Join to Provide Hosted Communications, within Customers’ Walls and to Customers

…Cisco® IP Contact Center and Microsoft® Exchange Server and Microsoft® Live Communications Server through the proprietary CallTower vXML VoiceCube voice messaging platform. [ Back To TMCnet.com's Homepage ] description: Contactual and CallTower Join to Provide Hosted Communications, within … Originally from TMCnet.com

Reportlinker Adds Interactive Voice Response (IVR) Systems – An International Market Report

…Market-Poised for Momentous Growth 16 Innovative Pricing Strategies to Boost Growth 17 IVR Systems – Backbone for Internet Telephony 17 VXML and SALT: Battling it Out 17 United States- The Unconquered Monarch of IVR Market 17 Asia-Pacific – Taking A Clue … Originally from TMCnet.com