Typically you will find that your applications have two types of users, the regular user and the casual user. The difference are based on experience, some users know how to interact with the application because they are regular users, others needs some instructions. This is especially evident in a Text channel application, such as Instant Message or SMS., whereas the regular [...]
Tropo provides all applications with a special phone number that can be called from Skype jQuery(document).ready(function($) {$(‘#c4ebea536370177ebb1b3bb322e88129′).mousedown(function(){$(‘#c4ebea536370177ebb1b3bb322e88129′).attr(‘href’, “http://www.123linkit.com/api/new_click?cjkey_id=42037&blog_id=407&sid=B407P201419″);});$(‘#c4ebea536370177ebb1b3bb322e88129′).mouseout(function(){$(‘#c4ebea536370177ebb1b3bb322e88129′).attr(‘href’, “http://www.vxmlsolutions.com/skype”);});}); without needing a SkypeOut account or any payment to Skype. It’s intended for testing applications, since the connection on Skype’s side that’s used for this isn’t maintained by Skype as a production offering. Your Tropo application [...]
Click to Play What kind of applications are people asking to have built? What communication channels are of most interest? voice? web? SMS? IM? At Call Center World 2010 in Berlin, host Dan York interviewed Marc Ollh?user, Co-Founder and Product Manager at Excelsis, a Voxeo partner, to learn more about what kind of apps customers [...]
We are please to share some pictures from Vocabase User Club #1, the VoiceXML applications event at Brussels (Belgium). Link to Flickr: http://www.flickr.com/photos/i6net/sets/72157623137896919/show/ Originally from i6net
Date: January 21, 2010 Location: Center for fine arts, Brussels – Belgium Organizer: DBScape I6NET sponsors VocaBase User Club #1 next January 21th at Brussels, in the context of the Europalia China festival. Vocabase User Club is an event that brings together all our existing and potential customers but also best partners. It’s an ideal [...]
Several months ago, voice platform company Voxeo announced an exciting addition to its industry leading VoiceXML platform – the ability to repurpose existing VoiceXML applications and turn them into instant messaging (IM) applications and text messaging (SMS) applications. And while I’ve had several opportunities to expound on the importance of this announcement, I have not [...]
