Aren’t going to be in Prague this week for IETF 80 but still want to participate? Thankfully as per usual the IETF has provided a number of ways to join in remotely, all shown here: http://www.ietf.org/meeting/80/remote-participation.html Streaming audio is available for all the rooms where the formal meetings take place and this time around there [...]
Typically you will find that your applications have two types of users, the regular user and the casual user. The difference are based on experience, some users know how to interact with the application because they are regular users, others needs some instructions. This is especially evident in a Text channel application, such as Instant Message or SMS., whereas the regular [...]
Courtesy of TheNextWeb’s post today, “What Is IPv6 and Why Should We Care?, comes this helpful infographic explaining the different parts to IPv6 (click to see the large version): Kudos to the folks at FOCUS for producing this infographic and to TheNextWeb for promoting it. Originally from Voxeo Blogs
Are you testing out “next generation networks”? Are you trying out the many VoIP softphones that are out there? Are you working with SIP-based systems? Do you have a SIP-based IP phone on your desk, laptop or mobile phone? If so, did you know that you can call any application in the Voxeo cloud using [...]
This week our partner Interactivation released a very cool “InteractiveXML” toolkit that lets you create videos where viewers interact with the video via voice, text or other channels. I can’t really explain it… you really have to see it to understand how incredibly cool this is! First, check out this video where you can call [...]
Over the next bit I’m going to profile a number of different Unified Self-Service examples to show how multi-channel communication can help connect people with the information they want using the communication channel of their choice. The first example I’ll mention is the “opensenate” project that independent developer Mark Headd launched back in June 2009 [...]
A feature we recently added to Tropo is the ability to capture free-form text from a user when using one of the messaging channels, such as SMS or Instant Messaging. Previously it was required that you prompt the user for input based on a grammar: answer ask ‘Please enter your ten digit account number.’, { [...]
