Today, Voxeo is excited to announce that we’re enabling our customers to take the mobile experience one step further, by bringing location-based services (LBS) to the Voxeo cloud. LBS makes it easier, safer and more convenient than ever before for mobile customers to access information and services with no need to download an app. Voxeo’s [...]
Providing best-in-class IVR technology is a science, but deciding on the right messages and voice for your new IVR system is more of an art. After you’ve customized your IVR script with the right message, the next step you should take is to give your system a distinct voice that will resonate with your customers [...]
Founded in 1991 by the lead architect of IBM’s CallPath product, MicroAutomation designs, develops and deploys contact center solutions for commercial, government and E911 customers. MicroAutomation focuses on solutions that enhance the customer experience, leading to increased customer satisfaction and retention, improved efficiency and demonstrable ROI. Through continuous testing and optimization in its state-of-the-art lab, [...]
Voxeo is proud to announce today that we’re bringing Level 1 PCI-compliance capabilities to multiple data centers in the United States and Europe for hosted applications that are built in line with PCI compliance best practices. Now, for compliant applications on the Voxeo hosted cloud, merchants, banks and callers using automated-self service systems can rest [...]
BlueFlame Industries, which focuses on many different industries and project scopes, founded Integrated Voice Solutions (IVS) in 2004 with a singular mission in mind: pairing world-class professional services with open technology standards to build best-in-class, self-service solutions for call centers, financial institutions, utilities, healthcare providers and the retail industry. We chatted with Jay Bolton of [...]
Chrysalis Software integrates sophisticated call center technologies to create inbound and outbound systems that empower customers to interact over voice and data channels – giving businesses the latest advances in hosted and premise IVR solutions, ASR, CTI and call center management and delivering exceptional experiences for customers that are specialized, on-time and on-budget. Recently, we [...]
Voxeo is excited to announce a partnership that will bring more sophisticated solutions to address customer care and communication challenges for banks, credit unions and other financial institutions. Waterfield Technologies – a leader in customer service solutions for the banking industry – is joining Voxeo as a Voxeo Connect Certified Partner, combining Waterfield’s deep expertise [...]
Voxeo will be exhibiting at Enterprise Connect 2012, at booth 1143, and we want to see you there! The Enterprise Connect Conference Expo runs from March 26-29, 2012, at the Gaylord Palms Convention Center in sunny Orlando, Florida, and addresses all of the technology trends that shape collaboration and communications. The conference has over 50 [...]
Voxeo is at IQPC Call Center Week in Orlando right now, and we’re excited to make the announcement of our first Voxeo Connect Certified Partner Application: MicroMessenger, the interactive campaign management and outbound notification application from MicroAutomation. MicroMessenger’s certification as a Voxeo partner application represents the next step in the strategic partnership between Voxeo and [...]
Kick off the new year with training from our wide range of Voxeo University courses! Our 2012 Voxeo University calendar and certification course tracks have been freshly updated. As a part of our commitment to to helping our customers, partners, and developers get the most out of Voxeo solutions, we are offering the following training with regularly [...]
