Join us for our first webinar of our new “Best Practices in….” series. In this webinar with the topic Best Practices in Deploying Communication Applications: Cloud vs On-Premises vs Hybrid, we will cover the following questions: What are the advantages of deploying voice and SMS applications into the cloud? What are the disadvantages? What are the [...]
Do you want to learn how you can use outbound communication to build stronger relationships with your customers? Would you like to hear actual customer use cases of outbound communication? As your customers move into multi-channel communication across voice, SMS, IM and more, would you like how to use all those channels for outbound interaction [...]
Would you like to learn how to use analytics and business intelligence to create a better experience for your customers? As you move into multi-channel communication across voice, SMS, IM and more, would you like to have your analytics work across all those channels? You can learn about all of this and much more on [...]
Would you like to learn more about the Phono SDK and how you can build voice and chat applications directly inside your web browser? Want to see some live coding demonstrating how easy it is to do? If so, join Voxeo Labs’ Chris Matthieu in a free Developer Jam Session webinar tomorrow, Thursday, December 16, [...]
Speaker: Chris Matthieu, Director Business Development, Voxeo Abstract: Phono SDK is a simple jQuery plugin and JavaScript library that turns any web browser into a phone; capable of making/receiving phone calls and sending/receiving instant messages for free. You can even connect to SIP clients and Tropo/Evolution App Ids; all with a simple unified API. The Phono SDK is [...]
Did you miss our Developer Jam Session yesterday, Serving the Social Customer: Scaling Your Support For Twitter, Facebook and More, where I spoke about building applications for social channels such as Twitter? If so, a recording of the webinar and the slides I used are now available from: http://blogs.voxeo.com/jamsessions/2010/11/ Additionally, all the source code for [...]
As outlined over on our Jam Session site, tomorrow at 11am US Eastern I will be speaking on the topic of “Serving the Social Customer: Scaling Your Use of Twitter, Facebook and More” In this free webinar I will be exploring the topic of how you can scale your interaction over Twitter. If you are [...]
Speaker: Dan York, Director of Conversations, Voxeo Corporation Abstract: By 2014, Gartner Research estimates that social networking services will replace email as the primary communications vehicle for 20 percent of business users – and for many people this is already the case. As you connect to customers in social channels, a key question is – [...]
If you missed our free webinar last week about “Multi-Channel Customer Care: A Survey of Consumer Preferences” you can now view and listen to the webinar either at this URL: http://www.brighttalk.com/webcasts/8656/play Or through the embedded player here: The list of resources I reference in the webinar can be found at: www.voxeo.com/unifiedselfservice We have several other [...]
When our CEO tells people that he believes 50% of voice self-service will be dead in 5 years, people often look at him like he’s insane. I mean, after all, voice self-service is what we have historically offered here at Voxeo and we are today the largest worldwide provider of VoiceXML hosting. But he’s very [...]
